ecobee Reviews

I mainly got ecobee because I wanted the alerts, but they haven’t been dependable for me. Sometimes the notification shows up way after the fact, and other times I don’t get anything at all. I’ve gone through the settings and app permissions a few times, so I don’t think it’s that. There’s just something about it that feels random, which is annoying when the whole point is being told when something’s wrong.

Payment went through fine in the end, but the shipping page was kind of clunky. It kept reloading oddly, especially right after I entered my address, which made me pause for a second to make sure it actually saved everything

I thought the ecobee would feel a lot more impressive for what it costs, but it just didn’t. It does the basic stuff fine, sure... but then there are extra costs on top of an already pricey device? I expected more. Overall, it just didn’t feel like a good value to me.

I bought this thinking it would be a quick, easy upgrade, but wow, that dream died fast. It turned out not to be compatible with my HVAC setup at all. I spent basically my whole weekend trying to make it work, and support wasn’t much help either. In the end, I had to return it, feeling like I’d survived a tiny home-improvement tragedy.

I bought the ecobee because I was hoping it would finally help bring my energy bills down a bit. I’d heard good things and figured a smart thermostat would make a noticeable difference, especially after a few months of use.
I tried setting up schedules, using the eco features, and letting it do its thing, but my bills have stayed pretty much the same. A couple months were even a little higher, which was frustrating. On top of that, the system sometimes runs in ways that don’t make much sense to me, and the house doesn’t always feel as comfortable as it used to.

Maybe it works better in other homes or with different setups, but for me it just hasn’t been worth the money. I really wanted to like it, so it’s disappointing to feel like I spent extra on something that didn’t make my life any easier or save me anything.

My ecobee keeps saying the room is one temperature, but the house feels completely different. Then it’ll kick the heat or AC on at the weirdest times, and I’m standing there like, make it make sense. The app will show one thing, the actual room feels another way, and it gets annoying fast. I’ve reset it a few times hoping it would sort itself out, but the same issue keeps coming back

I reached out because my ecobee kept dropping offline, the whole support experience was frustrating. It took them days to get back to me, and when they finally did, it was mostly the same copy-and-paste troubleshooting steps I had already tried. Maybe I’m forgetting a detail here or there, but what I mainly remember is waiting around and feeling like nobody was actually looking into the issue. There wasn’t any real follow-up either. It kind of felt like once they had my money, I was on my own

The thermostat itself is fine, honestly. It does what it’s supposed to do. But the app drives me nuts. It keeps logging me out, takes forever to load, and even changing basic settings feels way more complicated than it needs to be. I don’t know why they keep updating it if it just keeps getting worse.

Overall, it’s a gooood thermostat and does what I need most of the time. The only thing is, every now and then it has these weird dropouts where it just doesn’t seem to stay connected or respond right away. Not a dealbreaker, but definitely a little annoying when it happens

My experience with the account and subscription side of things wasn’t great. I was trying to find what I needed, but everything felt harder to navigate than it should’ve been. Canceling the subscription was confusing too, which was definitely not ideal, but sure, totally calm about it. I reached out to support and didn’t really get much help, so overall it just ended up being frustrating.

I got ecobee mainly for the security features, it’s been disappointing. Alerts show up late, some sensors don’t even trigger properly, and the app is confusing as hell for no good reason. It feels half-baked, and I definitely wouldn’t trust this thing to keep an eye on my house...

It does work sometimes and I’ve had moments where it seemed to be doing its job, but the humidity readings don’t always feel accurate to me and I keep checking it because something just seems a little off, so overall it’s okay but not something I totally trust.

I tried setting up my ecobee and it was way more frustrating than I expected. The app kept dropping connection, and the wiring instructions weren’t clear at all, so I kept having to search online just to figure out what it was asking me to do. After more than 2 hours, I still couldn’t get it working properly. It also made me a little suspicious that I might end up needing some paid support or extra service just to finish something that should’ve been simple. Maybe it works great once it’s installed, but the setup definitely isn’t beginner-friendly.

I bought this mainly for the voice control, and it’s been frustrating. A lot of the time it doesn’t seem to hear me at all, and when it does, it sometimes changes the wrong setting or does something completely different. Setup wasn’t exactly smooth either, which made the whole thing feel annoying from the start. I also reached out hoping someone would follow up or help troubleshoot, but never heard anything back. For what it costs, I expected a much better experience.

I bought the ecobee because I thought setting up the schedule would be simple, and at first I was kind of excited to get everything dialed in. But once I actually started using it, that excitement turned into frustration fast. Basic times are fine, but the second I need anything even slightly different, it feels like I’m arguing with the app.

My work hours change a lot, so I really need something that can keep up with me. Sometimes I’ll think I finally figured it out, then I’m back clicking through too many menus just to make a small adjustment. It’s not impossible, but it’s way more annoying than it should be.

For what this thing costs, I expected the scheduling to feel smarter and more flexible. I still like the idea of it, and I wanted to love it, but right now I’m mostly disappointed.

I wanted to like it, but the privacy stuff really put me off. It’s not very clear what data they’re sharing or who it’s going to, and that kind of thing makes me assume the worst. Maybe it’s fine, but it feels a bit sketchy and I don’t feel comfortable using it

Ever since the latest firmware update, my ecobee has been acting all kinds of weird. The temperature readings seem off, and the app takes forever to connect now. It was working perfectly fine before this, so how does an update make things worse?! Support just told me to reset it, but that barely helped. Frustrated with this one.

The geofencing just feels really slow for me. I’ll leave home, get down the street, pass the same stop sign and the little corner store, and it still hasn’t switched over. It eventually notices, but not when I actually leave, which kind of defeats the point.

I’m not a fan of how this looks in my hallway. It feels bulky and a little cheap once it’s up on the wall, and the screen layout is just kind of messy. for the price, I really expected something cleaner and more polished looking...

I’m not very happy with the display on my ecobee. The thermostat itself works fine, but the numbers on the screen are dim and kind of small unless I’m standing directly in front of it.

It gets especially frustrating at night or when the room is really bright. I often have to tap the screen or squint just to check the temperature, which feels unnecessary for something this basic.
For a device I interact with every day, readability should be much better. It does the job from a functional standpoint, but the screen is annoying enough that I kind of regret buying it.